This is a fantastic opportunity to join a leading public sector body as they scale their in-house IT Service function. Due to further investment, they are now recruiting for an experienced IT Service Manager, qualified in ITIL, to take responsibility for vendor management as they implement a range of exciting services.Client DetailsThis is a fantastic opportunity to join a leading public sector institution as they continue to scale their in-house technology function.They have grown organically over the years, and offer an industry-leading platform for career development.Whilst the organisation has a newly refurbished central headquarters in Birmingham, you will have the flexibility to work fully remotely.DescriptionAs the IT Service Manager, you will have a diverse array of responsibilities, with a central focus on vendor management.You will have ownership of a range of cutting-edge services that are being delivered into the organisation.The environment is ITIL-based, so you will be managing the delivery of services across ITIL methodologies.The role will be standalone to begin with, and there will be no initial people-management responsibilities, but you will likely grow to take on these responsibilities over time.Stakeholder management will be a regular part of the role, and you will be managing relationships with both the external supplier, and also key internal users.You will monitor and improve service performance using data-driven insights, whilst also ensuring ..... full job details .....