OverviewCatering Operations Manager - Join a Leading Catering and Retail Team

We’re looking for an experienced and passionate

Catering

Operations Manager

to lead and elevate the retail, coffee bar, and vending services within a high-profile corporate environment.

In this pivotal role, you will be responsible for delivering exceptional food and service standards while maintaining a strong commercial focus. Reporting to the London Account Manager, you’ll lead a dynamic team across multiple outlets, ensuring consistency, innovation, and operational excellence.

What You’ll Do

Champion a ‘beyond expectations’ service culture, driving five-star customer satisfaction.

Lead and manage the Retail and Vending teams to deliver outstanding performance and engagement.

Drive commercial success, focusing on cost control, budgeting, and GP maximisation.

Maintain the highest standards of food safety, hygiene, and health and safety compliance.

Build strong, credible relationships with internal stakeholders and external partners.

Promote collaboration across departments, fostering a “one team” culture.

Drive and embed CSR initiatives aligned with company and client values.

Oversee administrative, recruitment, and financial processes with a high level of accuracy.

Who You Are

A confident, hands-on leader with at least 2 years’ experience managing busy, multi-outlet operations.

Passionate about food, service, and people, with a sharp eye for detail and standards.

Commercially driven with a track record of achieving budgets and improving profitability.

An excellent communicator who can inspire, motivate, and develop high-performing teams.

Strong knowledge of health and safety and food hygiene (CIEH L3 or equivalent).

Highly organised, self-motivated, and capable of managing competing priorities effectively.

Essential Experience

Background in contract catering.

Proven experience managing multiple operational areas.

Strong IT skills and comfortable using data to inform decisions.

Vending and large-scale catering experience (preferred).

A proactive, collaborative attitude with a commitment to excellence.

Rewards and Benefits

Subsidised meals

Subsidised gym membership

Contributory pension scheme

Grow your career with our Career Pathways and MyLearning programmes

Quick access for you and your immediate family to a Digital GP, and wider healthcare benefits

Exclusive travel discounts with TUI, Expedia, Booking.com and many more

Save money on your food shop with discounts on Tesco, Sainsbury''s, Morrisons and many more

Up to 44% off cinema tickets to enjoy your favourite blockbuster

Receive cash rewards every time you spend and use them on a wide range of brands

Un-wind with us with free wellness, mindfulness and exercise classes

You can share all discounts and offers with your friends and families

About UsRestaurant Associates provides brilliant hospitality through our food, drink and services. We work with our partners and collaborate with our clients to achieve great things together. Every day, our teams of passionate hospitality professionals strive for excellence in delivering employee dining and hospitality to some of the UK''s leading workplace as well as inspiring exceptional experiences in iconic cultural and heritage destinations.

Job Reference: com/0808/76424001/52755267/SU #RA Group

Compass Group UKandI is committed to fostering an environment where every individual can truly be themselves at work and has equal opportunities to advance in their careers. We strive to build a culture that respects and celebrates the unique talents, beliefs, backgrounds, and abilities of all our team members. We want our colleagues to feel valued, empowered to reach their full potential, and to thrive - because diversity is our strength!

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