Overview

Job Title: ServiceNow Technical Architect - Senior ManagerLocation: LondonLevel: Senior ManagerSalary: Competitive Salary and Package (Dependent on Experience)Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all of these services. With our thought leadership and culture of innovation, we apply industry expertise, diverse skill sets and next-generation technology to each business challenge.We believe in inclusion and diversity and supporting the whole person. Our core values comprise of Stewardship, Best People, Client Value Creation, One Global Network, Respect for the Individual and Integrity. Year after year, Accenture is recognized worldwide not just for business performance but for inclusion and diversity too.“Across the globe, one thing is universally true of the people of Accenture: We care deeply about what we do and the impact we have with our clients and with the communities in which we work and live. It is personal to all of us.” - Julie Sweet, Accenture CEOYou Are

A senior Technical Architect with the ServiceNow Business Group you are an experienced innovator of solutions with ServiceNow.You can understand business challenges and architect system solutions with ServiceNow.Demonstrated ability to influence and consult (providing options with pros, cons and risks) while providing thought leadership to sponsors/stakeholders in solving governance, program/project management, business process and/or technical problems.You are a continuous learner, taking advantage of new learning opportunities including willingness to undertake new certifications such as Certified Master Architect.As a member of the ServiceNow Business Group you will have access to our robust training and certification opportunities.Able to identify opportunities to provide additional value to our clients and to work internally with the ServiceNow account teams to progress.Technical Architects can expect to manage and lead teams of ServiceNow Developers in a technical management and mentorship capacity.Strong background working with Enterprise Software companies and/or Consulting companies.We are looking for experience in the following skills

Expert knowledge and experience working with ServiceNow in Development and Technical Architecture capacity.Certified Technical Architect and ambition to do Certified Master Architect if not completed alreadyMinimum of 5 years leading teams of ServiceNow Developers as a technical manager and mentor by implementing quality standards such as code and architectural reviews.Minimum 5+ ServiceNow CIS certificationsExperience 3 product lines outside of ITSM (e.g. ITOM, ITAM, HAM/SAM, SPM, HR, CSM, etc.)Experience of operating in a Technical Design Authority mode and demonstrable trusted advisor experienceAbility to demonstrate advanced scripting and integration skills - JavaScript, SQL, API Web ServicesExperience integrating ServiceNow with Cloud Infrastructure (e.g AWS, Azure, GCP)Nice to have

Cloud migration experienceGenAI experienceITILv4 or equivalent CertifiedSC clearance is desirable, or the ability to obtain SC clearance is required.What’s in it for you

At Accenture in addition to a competitive basic salary, you will also have an extensive benefits package which includes up to 30 days of vacation per year, private medical insurance and three days leave per year for charitable work of your choice!Flexibility and mobility are required to deliver this role to deliver the first-class services we are known for.Locations

LondonBirminghamAdditional Information

Equal Employment Opportunity Statement: All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process. Accenture is committed to providing veteran employment opportunities to our service men and women.Accenture is an equal opportunities employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age, citizenship status, marital, domestic or civil partnership status, sexual orientation, or gender identity, or any other basis as protected by applicable law.Closing Date for Applications: 30/09/2025About Accenture

We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other.

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