Technical Customer Services Manager - UK and IrelandUK (with travel across UK and Ireland) Technical Customer Services Manager - UK and IrelandLocation: UK (with travel across UK and Ireland)Employment Type: Full-Time Role OverviewA senior leadership position responsible for the strategic direction and operational delivery of Technical Services across the UK and Ireland. Reporting into senior management, you will lead a team of 10 technical professionals and ensure best-in-class technical support, compliance, training, and customer service standards.This is a highly visible, customer-facing role requiring strong leadership capability, regulatory awareness, and the ability to represent the organisation at senior external levels. Key Responsibilities Leadership and Strategy Lead, coach, and develop a regional Technical Services teamDefine and execute the regional technical services strategyDrive operational efficiency, continuous improvement, and service excellenceManage departmental budgets and resource planning Technical Operations Oversee technical training programmes, including management of a dedicated training centre in RugbyManage dealer and fleet audit programmes, technical inspections, and service-level consultationsOversee warranty processes in line with UK legislation, industry codes, and corporate compliance standardsEnsure full alignment with relevant regulatory and safety requirementsMonitor product performance data and provide technical insight to ..... full job details .....