Levy creates legendary food and hospitality experiences at some of the UK’s most iconic venues. Backed by powerful partnerships with places like Wimbledon, Twickenham, and now NEC Birmingham, we’re looking for a Head of Retail Franchise Operations to drive excellence and growth across franchise retail outlets in this exciting new partnership.

The full job description covers all associated skills, previous experience, and any qualifications that applicants are expected to have.We’re on a mission to elevate the food and beverage experience across NEC, ICC, Vox, Utilita Arena Birmingham, bp pulse LIVE, and regional partner venues. As part of our exciting new long-term partnership, we’re hiring a

Head of Retail Franchise Operations

to lead our franchise retail outlets to operational excellence, financial success, and unrivalled guest experiences.What You’ll DoOwn full PandL responsibility for all branded retail units across NEC venues.Drive profitability through labour, margin, stock and waste management, and pricing.Manage key franchise partner relationships, ensuring brand compliance and delivering through audits and training.Lead, inspire, and grow a high-performing, multi-brand management team.Champion outstanding guest experiences aligned with each franchise’s identity and Levy’s core values.Collaborate closely with NEC stakeholders, franchise teams, and Levy leadership to deliver seamless operations at scale.What We’re Looking ForProven operational leadership managing multi-site franchise retail or QSR with PandL accountability.Strong commercial acumen, skilled in driving profitability and managing budgets.Experience managing franchise relationships, brand compliance, and audits.A natural leader who builds engaged, high-performing teams while embedding brand and Levy culture.Confident communicator, comfortable influencing senior leaders and partners.Data-driven decision-maker with strong operational and compliance knowledge.What you’ll get in return:Competitive salary with bonus and company benefits27 days holiday + bank holidaysCompany pension schemeHealthcare benefits including dental, optical, therapy treatments and free annual healthcare checks.Exclusive Benefits and Wellbeing site which includes discounts such as Vodafone discounts, 20% off Nuffield Health and 10% off Pure Gym memberships, travel, shopping and more.Holiday purchase schemeOn-going training and development through our career pathway programmes.Professional subscriptions paidFinancial wellbeing programme and preferred rates on salary finance productsEmployee Assistance ProgrammeCompetitive and supportive family benefits including 2 days additional leave, following return from Maternity leave during first year back and the day off for your baby''s first birthdayWhy Levy?Work with a globally recognised industry leader at iconic venues across sport, entertainment, and events venues.Join a team passionate about sustainability, wellbeing, diversity, and inclusion, committed to paying all team members the Real Living Wage.Play a pivotal role in a major venue partnership that’s set to transform the guest experience in Birmingham and beyond.