Scheduler SchedulerRate£18.27/Hr through UMB£14.36/Hr through PAYELocationEdinburgh EH1 2DHContract: 3 Months contractJob Description:Experience requiredAn administrator/Scheduler is required to process leaver requests and incidents/requests management of IT tickets on behalf of client. The candidate will be expected to follow a clearly defined process for these requests.Experience in the following areas would be preferable:Ability to work as part of a teamTake ownership of customer hardware request and break-fixincidentsScheduling and manage an engineer''s workloadDeal with customer escalation and escalate up when requiredAble to multitask and plan schedulesGreat customer service skillsAccuracy and attention to detail are paramount.Ability to work under their own initiativeExcellent communication skillsAbility to work under pressure within a fast-moving customer environmentExperience of ServiceNow IT Service Management PlatformNext StageConversation with recruiter to assess suitability.Start DateASAPInterested in applying? Just reply with an up-to-date copy of your CV on to get the ball rolling. Or if it is not quite right for you, but you have someone in mind for the role - please let me know. ..... full job details .....