We are seeking a strategic and results-driven Operations Director to lead the national delivery of planned maintenance, responsive repairs, and void property refurbishment across our 500 million social housing portfolio. This executive role is central to driving operational excellence, commercial performance, and customer satisfaction across all service lines. Key Responsibilities Strategic Leadership: Develop and execute operational strategies that align with corporate objectives and deliver sustainable growth across planned, responsive, and voids contracts National Oversight: Lead regional operations teams to ensure consistent, high-quality service delivery across all contracts and geographies Performance Management: Set and monitor KPIs for productivity, cost control, compliance, and customer satisfaction. Drive continuous improvement and innovation Stakeholder Engagement: Build and maintain strong relationships with housing associations, local authorities, and other partners. Ensure contract retention and growth through exceptional service delivery Commercial Accountability: Oversee budgets, forecasts, and PandL performance. Collaborate with commercial and finance teams to ensure profitability and value for money Compliance and Risk: Ensure full compliance with health and safety, regulatory standards, and contractual obligations. Champion a culture of safety and accountability People Leadership: Inspire and lead a high-performing workforce. Promote talent ..... full job details .....