About us

HDI is a Corporate and Specialty Insurer part of the Talanx Group. With over 120 years of experience, HDI operates across five continents, around 40 countries and employs over 5,000 people worldwide.The role

We deliver Claims operational services as well as Premium processing for outsourced MGA’s on behalf of the HDI Group Global Network, UK and Ireland Branch.Working within Client Services to supply a proactive and flexible service whilst driving best practice and ensuring compliance with all company procedures. This includes meeting agreed service and data quality standards, both internal and external.Key accountabilities

Validate and accurately enter data into company systems to enable precise reporting on the nature and financial impact of the claims portfolioMonitor the claims portal system and liaise with the Technical claims team to action as appropriate to ensure portal complianceManage the receipt, registration, acknowledgment and allocation of claims notifications and other correspondenceProcess claims payments, reserve adjustments, and other financial movements in accordance with internal standards and authorisation levels using multiple internal and external systemsReceive policy, premium and claim bordereaux from providers and process in accordance to company guidelines.Captive and funded recovery management. Identify and apply protocols to report and recover for all accounts requiring HDI fundingReconciliations of claim and premium movementsReconciliation of claim payments and reserves on multinational inter-company accountsCashflow management of large payments and outsourced escrow fundsDistribution of monthly MI reports and liaising with other business units and external providers to resolve queries as necessarySupport other business units and external providers in collating, monitoring, reviewing and finalising Credit Agreement settlements in a timely manner.Creating and updating operational process manuals and other procedure documentationAssist with the documentation, maintenance and monitoring of compliance and governance initiativesSupport the Technical claims teams to review SLA compliance and internal and external audit requirementsActively participate in projects or other initiatives designed to improve the effectiveness and efficiency of the claims operations teamUndertake any other tasks as requested by the Claims Operations Manager in order that the team achieves its objectivesSupport in keeping intranet and website up to dateProduce regular and ad hoc operations and KPI reports, extracting data from internal systemsSkills and experience

Experience in a claims, operational or administration role within insuranceGood understanding of insurance and the terminologies usedAccuracy and attention to detailCompetent user of Excel and WordGood communication (written and oral) and interpersonal skills; comfortable with phone and face to face discussions with underwriters and other technical colleaguesAble to organise own workload effectively to meet service standardsDeadline focused; able to work under pressure to meet tight deadlinesGood systems knowledge, experience of using systems to evaluate dataGood analytical and problem solving skillsUnderstanding of financial impact of technical data processedOther

As an equal opportunities employer, we are committed to creating an inclusive environment for all employees, recognising that a diverse and inclusive workplace is a creative and prosperous one.If you require support with your application, please contact UKandIRE_Recruitment@hdi.global

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