We are currently working in partnership with one of the South West’s largest Housing Associations as they recruit to both full-time (37hrs) and part-time (25hrs) Customer Service Advisors. The position will start in due course, with several positions available due to expansion.

The salary is £24,811 per annum plus employee benefits, with hybrid home-working available after induction.

Transferrable skills are accepted for this role, if good customer services can be demonstrated.

Duties will include (but are not limited to):

• Acting as the voice of the organisation, taking incoming enquiries to the contact centre
• Resolve customer enquiries efficiently, identifying practical and effective solutions
• Schedule appointments and support customers in accessing and using self-service options
• Take ownership of customer cases, managing them through to successful resolution
• Deliver a positive and professional customer experience, including in challenging or complex situations
• Use sound judgement, empathy, and strong problem-solving skills to achieve positive outcomes for customers
• Build rapport with customers and communicate clearly across a range of channels
• Work proactively to identify customer needs and provide appropriate support and guidance

Experience required:

• Demonstratable experience in a customer-facing role
• Reasonable level of IT skills, including proficiency in Microsoft Office suite and CRM databases

Rewards and Benefits:

• Hybrid working
• Generous pension contributions
• BUPA Cash Plan

Working hours:

• 08:30 – 17:00
• Part-time would be

Please note that you require recent experience to apply for this role.

James Andrews is acting as an employment agency and business in relation to this role.

At James Andrews Recruitment Solutions we try to respond to all applications personally, however, due to the high volume of applications this is not always possible. If you have not heard back from us within 72 hours, please assume that your application has been unsuccessful on this occasion.

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