Do you have experience in a Customer Relations role and are you looking for your next exciting challenge?If you have the drive to exceed expectations, we have a fantastic opportunity for you to join our friendly, professional team based in Irlam.Here at Birtwistle''s, we pride ourselves on being a people-focused business. Our goal is to support our team in achieving their career goals. We do this by providing a working environment that offers opportunity, support, scope, and pace of change. Our culture is the foundation of our business and is reflected in our mission, vision, and values statements.About the RoleMain Responsibilities areTo Gather Customer Insights;By regularly engaging with customers to understand how they perceived the services provided by Birtwistles,Ask specific open-ended questions to gather honest feedback about product quality, customer service or pricing.Use surveys, one-on-one discussions, as tools for collecting feedbackBeing the Customers Voice;Document feedback to provide a balanced view of customer sentimentRepresent customer interests during meetings, addressing concerns and needsTranslate feedback into actionable insightsStrengthening Customer RelationshipsRespond to Customers feedback promptlyWorking with other teams to address any negative feedback and offer solutions or corrective measures where necessaryCelebrate and share positive feedbackAct as a Bridge Between Customers and Internal TeamsLiaise with Operations, Logistics and other ..... full job details .....