Join Our Team as a Senior Operations ManagerLocation: Chesterfield, DerbyshireAre you an experienced Senior Operations Manager with a proven background within pensions looking for a fresh challenge? If so, we could have the perfect opportunity for you. Senior Operations Managers are accountable for the effective management of the operation with responsibility for achieving key targets and delivery of positive outcomes for members. The ability to manage operations on a day-to-day basis through leadership of a team, driving performance and continuous improvement whilst progressing development of longer-term strategy will be key to the success in this role.The role of Senior Operations Manager provides a vital link between front line operations, senior management and third-party providers, requiring strong leadership, communication and influencing skills as well as operational experience at a level where performance is driven through team development. An advocate for change with the ability to thrive and drive performance in an environment where this is part of the everyday. The Senior Operations Manager will role model our values and be responsible for delivering change effectively through team members.What you''ll do:Proactively monitor service performance and KPIs to anticipate and address issues impacting Member Experience and operational effectiveness.Engage with Planning, Reporting and MI on forward planning to ensure resources are aligned to demand forecasts, setting ..... full job details .....