Are you a people person with excellent communication skills? Do you thrive in a dynamic and customer focused environment? If so, we''re recruiting for the perfect Customer service role for you. You''ll be joining a small, friendly, dedicated and supportive customer service team who work in modern offices.Please find all the details below:Job Title: Customer Service SpecialistLocation: Ashford, KentSalary: 24,000 - 25,000Duration: 6 month FTCHours: Monday - Thursday 8:30am - 5pm with 45 minutes for lunch, Friday 8:30am - 3:30pm with 1 hour for lunchHybrid working: Yes once fully trained, 3 days in the office, 2 days working from homeBenefits:25 days annual leave + Bank holidays, 28 days annual leave after 5 years serviceMatched pension contribution of 6%4x Life AssuranceFree lunch everydayEaster eggs, Christmas hampers, Yoga classesAs a Customer Service Specialist your duties and responsibilities would be to:Provide professional, pro-active support to customersProcess and manage customer orders, ensuring that queries and complaints are managed efficientlyBuild effective and pro-active relationships with customers Deal effectively with all customer calls and emails, investigating, logging, and responding to queries, ensuring escalation as required to resolve them in a timely mannerPro-actively contact customers to provide order and delivery status updatesManage and respond to customer communications in a professional and courteous manner, providing accurate pricing, delivery, ..... full job details .....