Overview

Technical Services Analyst (Zone 1)

role at

HCA Healthcare UKLocation: 1 London Bridge. On-site, full-time 37.5 hours per week, Monday–Friday, 9:00 AM–5:30 PM. Permanent position.What You''ll Do

You will provide 2nd and 3rd level support for our end users and generate incident tickets in the field.You will process and coordinate appropriate and timely responses to incident reports, including channelling requests, monitoring resolution activity, and keeping clients appraised of progress towards service restoration.Investigate causes of incidents and seek resolution, escalating unresolved incidents.Facilitate recovery, following resolution of incidents.You will certify and create documentation for these incidents, closing resolved incidents according to agreed procedures.What You''ll Bring

Extensive experience in 2nd and 3rd line support, with strong communication skills (verbal and written).Experience deploying and supporting mobile and device technologies; LAN, WLAN and WiFi technologies; PC, laptops and tablets.Hands-on technical experience in first-line vendor support and management, speaking with vendors to troubleshoot the installation and support of technical products.Hands-on technical experience in deploying and supporting iOS operating systems, as well as Microsoft operating systems and applications; specifically Windows 7 and 10, SQL, MS Server OS, Microsoft Office Suite and O365.Why HCA UK?

Originally founded over 50 years ago by Dr Thomas Frist, HCA has become one of the world’s leading healthcare providers. In the UK, we’re one of the largest providers of privately funded healthcare and have invested in the latest treatments, technology, techniques, medication and facilities. Being part of a large multisite, established healthcare group we can offer opportunities for career progression through courses, as well as working conditions that prioritise mental and physical wellbeing.Benefits

25 days holiday each year (plus bank holidays) increasing with service, with option to buy or sell leave to suit you.Private Healthcare Insurance for treatment at our leading hospitals.Private pension contribution which increases with length of service.Season Ticket Loan and Cycle to Work scheme.Group Life Assurance from day one.Critical illness cover.Enhanced Maternity and Paternity pay.Corporate staff discount for all facilities including Maternity packages at The Portland.Comprehensive range of flexible health, protection and lifestyle benefits to suit you.Discounts with over 800 major retailers.Culture and values

At HCA UK we believe exceptional care starts with our people. We celebrate the unique perspectives and different experiences each of us bring as we know that when you feel seen, heard and supported you can be at your best for our patients, and each other. Our Mission Is Simple: Above All Else We’re Committed To The Care And Improvement Of Human Life. To achieve this, we Live and Breathe four core values:Unique and Individual: We recognise and value everyone as unique and individualKindness and compassion: We treat people with kindness and compassionHonesty, integrity and fairness: We act with absolute honesty, integrity and fairnessLoyalty, respect and dignity: We trust and treat one another as valued members of the HCA UK family with loyalty, respect and dignityReasonable adjustments

We believe everyone should feel comfortable to bring their full self to work and be afforded the same opportunities. As a Disability Confident committed organisation, we’re happy to discuss flexible working arrangements and offer reasonable adjustments throughout our recruitment process and in the workplace.Senioriy level

Mid-Senior levelEmployment type

Full-timeJob function

Information TechnologyHospitals and Health Care

#J-18808-Ljbffr