Dynamics 365 CRM Product Owner / Business LeadLocation: Manchester, hybrid working with typically three days per week on site and occasional UK travel Role scope: Group wideThe opportunityThe client is seeking a business focused Dynamics 365 CRM Product Owner to take ownership of their existing Dynamics 365 Sales and Customer Insights platform and lead its evolution and adoption across the wider group.Dynamics CRM is already live within part of the organisation and delivering value. The next phase is about embedding, improving, and scaling that capability. The focus is on ensuring the platform is used consistently, data is trusted, and teams understand how CRM supports growth, collaboration, and client outcomes.This role sits within Group IT to maintain a group wide remit but is deeply embedded in the business. It is a product ownership and adoption leadership role, not a development or support position. The successful candidate will be the internal subject matter expert for Dynamics CRM, acting as the bridge between business stakeholders, IT, data teams, and Microsoft implementation partners.About the roleDynamics 365 CRM ownership Act as the group owner for Dynamics 365 Sales and Customer InsightsOwn the CRM product roadmap, backlog, and prioritisation in line with business strategyEnsure the platform is configured, used, and evolved to deliver measurable business valueServe as the internal authority on Dynamics capability, configuration options, and best practice ..... full job details .....