First Line Analyst: Desktop, Ticketing, Support, Troubleshoot, Break fix - (RL7865) Our Global Enterprise Client is looking for First Line Analyst to join their team. Start date: ASAPDuration: up to 120 days (initially)Pay Rate: £114/day (PLEASE NOTE: Employer NI is paid for by the client)Total Daily Earnings: £128/day (includes rolled up holiday)IR35 Status: InsideLocation: Onsite in your choice of one the following locations: Aldershot, Bristol NOTE: Active SC Clearance is highly desirable.Responsibilities: Queue ticket management of tickets assigned to their Hub (and surrounding spokes) ensuring appropriate updates and call management to maintain Service levels as per contract Hub Stock management including asset management of kit in/out (Scan items in/out of locations) as per contract Effective Management of disposals that go through their Hub as per contract Triage and perform hardware repairs of in Warranty kit'' and liaise with vendors for parts and returns as per contract Locker replenishments where appropriate as per contract Highlight potential issues with service/potential service improvements to their Team Leader Follow any agreed processes and procedures either from the Authority (site regulations etc) or the customer. 2 year+ experience in a PC field service environment or PC field Workshop environment Hardware - Diagnose, troubleshoot, support andamp; repair (including complex laptop break/fix repairs) Accredited or willing to go through HP andamp; Dell - ..... full job details .....