Part-Time Customer Experience & Order Support Executive
Location: Petersfield / Liss Area
Hours: Monday - Friday, 10:00am - 3:00pm (30-minute unpaid lunch)
Contract: Part-Time, Permanent
 
Dynamite Recruitment is supporting a friendly and growing business who is seeking a Customer Experience and Order Support Executive to join their team on a part-time basis. This is a great opportunity for someone who enjoys delivering excellent customer service while supporting the smooth processing of orders for both customers and business partners.
 
Working within a collaborative team environment, you will play an important role in ensuring customers receive a seamless experience from enquiry through to delivery.
 
The Role
This varied position combines customer service, order processing and administrative support. You will be responsible for responding to customer enquiries, supporting trade partners with orders and helping coordinate shipments, including those for Ireland and international markets.
You will work closely with internal teams to ensure orders are processed efficiently and customer queries are resolved quickly and professionally.
 
Key Responsibilities

• Customer Support
• Respond to customer enquiries via phone, email and online platforms in a professional and timely manner
• Provide product support, order updates and troubleshooting guidance
• Manage queries relating to deliveries, returns, warranties and product information
• Ensure all customer interactions are accurately recorded within internal systems
• Support the wider customer experience team in maintaining a high standard of service
• Order Processing
• Process customer and trade orders accurately within internal systems
• Check orders for stock availability, pricing and accuracy
• Liaise with warehouse and logistics teams to ensure timely dispatch
• Manage order amendments, stock queries and payment queries
• Support customers and partners with order related enquiries
• International Orders
• Assist with orders being shipped to Ireland and other international locations Prepare and check required customs documentation where required Liaise with logistics providers to ensure smooth delivery Help resolve any customs or delivery issues that arise

• Previous experience in customer service, administration or order processing
• Strong organisational skills and attention to detail
• Excellent communication and problem-solving abilities
• Confidence working across multiple systems and platforms
• Ability to manage tasks independently while working as part of a team
• Experience dealing with international shipping or customs documentation would be beneficial but is not essential

• A supportive and friendly working environment
• Part-time hours that support work-life balance
• Opportunity to work within a collaborative and growing business
• A varied role combining customer service and administration