Thi charity is looking for an experienced and people-focused Membership Experience Manager to lead the delivery of outstanding services to its members. Job Title: Membership Experience Manager Contract Type: Permanent, Full Time Location: High Wycombe (Hybrid working available) Salary: £41,291 per annum Salary Band: Services (SE3) Line Management: 3 FTEs Benefits: 36 days holiday (including bank holidays), enhanced parental leave, flexible working, private counselling service, professional development opportunities Closing Date: 19th January 2026 (early applications may be reviewed as received) This is a key leadership role within the Membership, Services and Volunteering Directorate, responsible for ensuring that this charity''s membership scheme delivers real value, strong engagement and excellent experiences at every stage of the member journey. Working closely with colleagues across the charity, you will help drive member acquisition, retention and satisfaction while fostering a positive and collaborative team culture. Key Responsibilities: Lead and manage the Membership Team to deliver excellent member services and positive end-to-end member experiences. Oversee the full membership journey, from enquiries and joining through onboarding, renewal and reactivation. Support the development and delivery of membership acquisition and retention strategies, ensuring value for members and sustainable income for the charity. Ensure accurate, high-quality information is provided ..... full job details .....