Facilities Planner/Helpdesk - Glasgow - Salary up to -27,000 DOE

CBW are looking for an experienced administrator to-provide effective helpdesk and administrative support to the facilities management team, ensuring that all maintenance and service requests are logged, tracked, and resolved efficiently, while maintaining a safe and compliant working environment.

Key Responsibilities:

• Act as the first point of contact for all facilities-related queries via phone, email, and helpdesk system.
• Log, prioritise, and assign reactive and planned maintenance tasks to engineers and contractors.
• Monitor progress of work orders, ensuring timely updates and completion within agreed SLA''s.
• Maintain accurate records of jobs, compliance documentation, and service reports in the CAFM/helpdesk system.
• Assist with the scheduling of planned preventative maintenance (PPM) and statutory inspections.
• Support health and safety compliance, including coordinating permits to work, contractor inductions, and record-keeping.
• Generate reports and provide data to support performance monitoring and facilities audits.
• Carry out general administrative duties including processing invoices, updating asset registers, and filing.

• Previous experience in a facilities, maintenance, or helpdesk role.
• Strong organisational and multitasking skills with attention to detail.
• Excellent communication and customer service skills.
• IT literate with experience using helpdesk or CAFM systems.
• Ability to work effectively under pressure and prioritise workload.

• Salary up to -27,000 DOE
• 22 Days annual leave plus bank holidays
• Monday to Friday - 8am to 5pm
• Company Pension Sheme