Head of SIAM Operations - Nottingham - £75K to £85K An exciting opportunity has arisen to recruit an experienced Head of SIAM Operations to lead the operational delivery and maturity of a large-scale Service Integration and Management (SIAM) capability within a complex multi-supplier environment. In this role you will take ownership of the SIAM function ensuring it operates as an effective service integrator across multiple strategic suppliers. This is a senior, highly client-facing leadership role where you will oversee the health, performance, governance and evolution of the SIAM function while driving continuous service improvement. As Head of SIAM Operations, you will: Own the operational health, effectiveness, and maturity of the SIAM capability. Ensure seamless integration of services across a multi-supplier environment. Lead the performance and maturity of ITIL-based service management practices. Support Practice Leads and SMEs while defining a clear maturity roadmap. Manage, govern and challenge Tier 1 strategic service providers. Drive accountability and ensure suppliers meet agreed service levels and standards. Be heavily involved in stakeholder engagement, acting as a trusted operational advisor to senior client stakeholders. Represent SIAM operations in governance forums, operational reviews, and strategic Oversee operational assurance, performance reporting, service resilience, and operational risk management. Provide leadership during major incidents or ..... full job details .....