Job Title: Service Desk Manager Location: Doncaster - 4 days per week on site Salary: Up to £55kWhy Apply?An exciting opportunity has arisen for an experienced Service Desk Manager to lead and develop a high performing IT support team within a fast paced and evolving enterprise environment. This permanent, full time Service Desk Manager role offers a blend of operational leadership, IT service management, and stakeholder engagement. Perfect for candidates seeking a Service Desk Manager job with a passion for driving service excellence and ITSM best practices.This role is ideal for professionals seeking long term IT careers in a collaborative and service-oriented culture.Service Desk Manager ResponsibilitiesLead, coach, and manage first and second line IT support teams, ensuring optimal service delivery and customer satisfaction.Champion consistent proactiveness across the service function, driving continuous improvement (trend analysis, ect).Oversee and continuously improve service desk operations in line with ITIL, ISO27001, and other relevant frameworks.Monitor performance through KPIs and metrics, identifying improvement areas and coaching team members to meet targets.Own the service management framework including incident, request, problem, and change management processes.Analyse service desk data to ensure SLAs are consistently achieved or exceeded.Champion the IT service brand through proactive communication, stakeholder engagement, and customer feedback ..... full job details .....