Overview

L’Oréal Luxe is looking for a One Luxe Store Manager who will lead and develop the store team to deliver a world-class consumer experience and exceed retail performance targets for the portfolio of brands in the store. You are an ambitious go-getter who thrives on a challenge, stays ahead of the latest beauty and retail trends, and seizes opportunities to maximize the store’s performance. You will coach and develop your team to drive a high-performance, service-driven culture, monitor store performance, and implement growth plans to ensure the portfolio exceeds targets and grows ahead of the market. As the primary ambassador of L’Oréal Luxe in your store, you will build strong relationships with key stakeholders, such as store and department managers.

Key Responsibilities

Lead a World Class Customer Experience: deliver a world-class luxury service experience through coaching and feedback to ensure the team provides exceptional service across all brands and touchpoints.

Brand Excellence: act as a L’Oréal Luxe brand ambassador, delivering a luxurious customer experience through personalised service and merchandising standards.

Product Expertise and Storytelling: demonstrate products, share brand history, and offer tailored product knowledge and techniques to meet customer needs, including services across categories and beauty tech offerings.

Foster Omni Experiences: inform customers about upcoming in-store events, promotions, and brand activations; represent L’Oréal Luxe brands and share expertise on internal and external platforms per company guidelines.

Driving Retail Performance

Exceeding Sales Targets: develop and execute retail plans to achieve and surpass store targets and KPIs; proactively identify risks and opportunities to maximize results and ensure sustainable success.

Creating Engaging Events: develop and implement a dynamic annual calendar of events and activations to create memorable experiences and drive growth for the store portfolio.

Driving Innovation and New Business: generate creative ideas and implement strategies to drive new business growth, leveraging product launches and brand anniversaries for impact.

Cultivating Client Loyalty: build and maintain a loyal VIP customer base, fostering long-term relationships and driving repeat business.

People Management and Development

Talent Acquisition: lead recruitment and selection for Beauty Advisors to build a high-performing team.

Team Onboarding and Training: lead onboarding and provide comprehensive training on the L’Oréal Luxe brand portfolio; drive continuous development to maximize team effectiveness.

Performance Monitoring and Feedback: provide regular coaching and timely feedback on productivity, service levels, product knowledge, and selling skills.

Performance Management: track team performance and implement strategies to address underperformance.

Employee Relations: address and resolve HR issues within the team to maintain a positive work environment.

Operational Excellence

Maintaining Counter Standards: ensure Brand VM guidelines are implemented and uphold the luxury retail environment; maintain hygiene and housekeeping standards.

Teamwork and Training: participate in team efforts and complete required training to maintain up-to-date product knowledge.

Administrative Responsibilities: complete daily and weekly administrative tasks using designated platforms (Tamigo/One Retail).

Stock and Operations: maintain adequate stock levels, manage top-performing SKUs, and oversee tester and Point-of-Launch Visual (PLV) management.

Deliverables/Outcomes

Achievement of Retail Targets

Engaged, High-Performance Team

Exceptional Consumer Experience

Development of Team

Key Skills

Retail Acumen

People Management

Stakeholder Management

Coaching

Operational Skills and Management

Key Stakeholders

Retail Area Manager

Education/Training

Store/Department Manager

BA Experience

Benefits and Rewards

Competitive Compensation: Earn a competitive salary and a rewarding commission scheme that allows you to directly benefit from your success.

Exclusive Product Perks: Access a broad selection of products from over 35 L’Oréal brands at the staff shop.

Generous Time Off: 30 days of holiday inclusive of bank holidays.

Health and Wellness Benefits: Discounted dental insurance and resources for mental health and financial well-being.

Referral Bonus Program: Earn bonuses by referring talented individuals to join the team.

Sustainability Initiatives: Be part of a company committed to sustainability through the L’Oréal for the Future initiatives.

Equal Employment OpportunityAt L’Oréal, we take pride in creating a diverse, equitable and inclusive environment where everyone is welcome. We are committed to being an inclusive employer regardless of race, religion, gender identity, sexual orientation, national origin, age, socioeconomic status, medical condition or disability, or any other protected status. We welcome differences in backgrounds, experiences, personalities, and perspectives. The beauty we find in our differences gives us the freedom to go beyond. That’s the beauty of L’Oréal.

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