Housing Services Manager Are you a housing professional with a social conscience? About Us Tamil Community Housing Association (TCHA) is a BME housing association managing over 600 homes in London, providing housing and support services to our residents. Following our successful merger with Apna Ghar Housing Association in 2023, we''ve doubled in size. Now we''re focused on consolidating our services and delivering an exceptional, joined-up housing experience for our residents. As a small, community-based housing provider, we pride ourselves on meaningful resident involvement and a culture where every voice counts-from residents to staff. This means your career with us will be genuinely rewarding. The Role As our Housing Services Manager, you''ll have operational responsibility across the full spectrum of housing management services: Rent collection, tenancy management and enforcement Estate management Anti-social behaviour management Resident engagement, consultation and communications Complaints handling Contract and void management Tenancy audits You''ll be part of our Management Team and will report to our Head of Operations taking the lead on operational matters to drive improved performance, value for money, resident satisfaction and achieving objectives. Around half our homes are managed on behalf of other landlords, so you''ll need to excel at contract delivery and managing external partnerships while keeping residents at the heart of everything we do. If you are ..... full job details .....