Operational Excellence Manager - Automated Fulfilment Operations Salary: c (phone number removed) base + Bonus + Benefits Location: Coventry (site-based, 5 days per week) This is a senior operational improvement role within a complex, high-volume, semi-automated fulfilment operation that sits at the heart of a fast-growing e-commerce and circular economy business. The Coventry site processes up to 200,000 items per day and is undergoing continuous evolution through automation, systems optimisation, and performance-led cultural change. The Operational Excellence Manager role has been created to ensure these changes translate into sustained, measurable operational improvement, not short-term fixes. This is a senior individual contributor role, not a general management or people-management position. Influence, credibility, data, and delivery matter more than hierarchy. Role PurposeReporting to the Operations Director, the Operational Excellence Manager is responsible for designing, leading, and embedding continuous improvement initiatives across safety, service, cost, flow, and automation performance.You will work directly within the operation, partnering with operations management, engineering, IT, and support teams to identify root causes, redesign processes, optimise automation, and ensure improvements are embedded and sustained. Key ResponsibilitiesDiagnose operational performance issues using data, observation, and structured analysisDesign and lead continuous improvement ..... full job details .....