Business Support Officer

Location: 1 Catford Road, Catford, London, Greater London, SE6 4RU
Start Date: ASAP
Contract Duration: 3+ Months
Working Hours: Mon – Fri, 09:00 – 17:00, 37 Hours per week
Pay rate: £ 17.23 per hour
Job Ref: OR11265
 
Responsibilities
The role involves providing customer-focused, efficient, and effective administrative and clerical support to the Children’s Social Care workforce. Key responsibilities include:

• Delivering high-volume, routine administrative tasks to support effective and efficient service delivery within Children’s Social Care.
• Facilitating office organization and communication within social work teams and across the Children’s Social Care division.
• Supporting the accuracy, maintenance, and development of data and information systems in response to changing needs.
• Receiving, sorting, and distributing incoming and outgoing post, including electronic systems.
• Maintaining electronic or paper filing systems using key systems like LCS, EHM, and ContrOCC.
• Supporting the organization and delivery of events, training courses, statutory visits, meetings, and case conferences.
• Managing basic internal queries and information requests.
• Undertaking ICT and mobile phone requests, training new staff, setting up user accounts, and maintaining communication lists.
• Raising Purchase Orders and processing invoices.
• Supporting Business Continuity and Health & Safety processes and maintaining corporate registers or contract lists.
• Collating information for complaints and Freedom of Information requests.
• Supporting the organization of induction and training sessions for new staff.
• Providing a comprehensive reception function when required and managing enquiries professionally.
• Issuing stationery, supplies, and other equipment following standard approval processes.
• Receiving deliveries and checking goods against purchase order forms.
• Maintaining storage spaces and public areas, ensuring compliance with Health & Safety requirements.
• Managing routine customer enquiries and providing basic information on services and procedures.
• Creating, maintaining, and updating customer information on systems and databases.
• Arranging payments to customers in accordance with Council financial regulations.
• Booking appointments for customers using the Council’s electronic room booking system.
• Producing and distributing public information materials.
• Booking interpretation and translation services as requested.
• Extracting basic information from systems or databases and providing reports to managers.
• Providing basic project management support as requested.
• Ensuring highly sensitive information is dealt with appropriately.
• Working flexibly within teams and across the business support Hub to provide cover for other officers as required.

Person Specification
The ideal candidate will possess the following skills, knowledge, and experience:

• Knowledge of administrative and business support processes.
• Working knowledge of business administration in the public sector.
• Knowledge of handling sensitive data and information, particularly in relation to the Data Protection Act 1998 and General Data Protection Regulations 2018.
• Awareness of financial procedures and regulations, Health & Safety Regulations, and good customer service provision.
• Ability to deliver a wide range of administrative, business support, and customer contact processes.
• Ability to work effectively under supervision and deliver allocated tasks within a changing environment.
• Discretion in dealing with sensitive and confidential information.
• Ability to work on own initiative and identify when to seek advice or refer issues to a senior officer.
• Good ICT skills, including spreadsheets, databases, and word processing.
• Effective verbal and written communication skills with a good level of numeracy.
• Well-developed customer care skills and the ability to maintain good relationships with internal and external partners.
• Well-developed organizational and time management skills.
• Demonstrable experience of providing high-quality administrative service and dealing effectively with the public.
• Experience of working within a busy team and handling confidential issues effectively.
• Experience in prioritizing and organizing conflicting workloads in a pressurized environment.
• Experience of liaising effectively with both statutory and non-statutory agencies.

 
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