An excellent opportunity has arisen for a skilled Aftersales Advisor to join a leading car supermarket based in Hinckley. This is a vital role within a fast-paced, customer-focused environment, where you will serve as the primary point of contact between customers, warranty providers, and repair centres. The successful individual will ensure that every customer interaction demonstrates professionalism and delivers outstanding service. Benefits Of An Aftersales Advisor:Monday to Friday working pattern (no weekends) 24,500 basic salary28 days holiday allowanceFree onsite parkingSupportive team environment with ongoing training and development opportunitiesDuties Of An Aftersales Advisor:Handling customer enquiries and warranty claims efficiently and professionallyCoordinating between customers, warranty providers, and repair agents to ensure smooth processesManaging customer complaints with empathy, providing clear communication and resolutionsProviding regular updates to customers throughout repair or warranty processesEnsuring all customer needs and expectations are met to the highest standardMaintaining accurate records and documentation related to aftersales activitiesRequirements Of An Aftersales Advisor:Proven experience in a customer service role, ideally within the motor trade sectorConfident communicator with strong administration and PC skillsFriendly, professional, and customer-focused approachExcellent problem-solving abilities and resilience in a busy ..... full job details .....