Job Title: HR Operations Lead

Location: West Bromwich

Salary: Competitive

Job Type: Permanent, Full Time

About us:

Established in 2007, Select Lifestyles Limited provides dedicated support to adults with learning disabilities and complex needs. We operate across the West Midlands, offering services through our residential homes, supported living schemes, and day centres, with a commitment to enhancing the lives of those we support.

About the role:

As our HR Operations Lead, you will be instrumental in delivering high-quality, compliant, and people-centred HR operations. You will oversee the entire employee lifecycle, ensuring efficient and consistent processes that contribute to an exceptional employee experience.

Key responsibilities include:

• Leading the day-to-day delivery of core HR operations, including onboarding, contract generation, contractual changes, and offboarding
• Ensuring accuracy and compliance of all employee records, right-to-work documentation, and DBS checks
• Overseeing the organisation''s readiness for internal audits and external inspections (e.g. CQC), with a strong focus on safer recruitment standards
• Allocating and monitoring workloads to ensure timely and accurate delivery of HR services
• Managing the HR operations team, supporting their professional growth through coaching and development
• Fostering a collaborative team culture focused on service excellence and continuous improvement
• Identifying and implementing improvements to HR processes, documentation, and administrative workflows for enhanced accuracy and operational efficiency
• Ensuring effective and efficient use of HRIS, including optimisation of onboarding workflows, automation features, and data quality management
• Developing clear guidance materials and SOPs to ensure scalable, consistent, and compliant HR service delivery
• Reviewing and improving HR processes to support operational efficiency, consistency, and employee experience
• Contributing to cross-functional people projects such as onboarding redesign, policy development, and employee engagement initiatives

About you:

We are looking for a proactive and solution-focused individual with a strong commitment to HR best practices.

Essentials:

• CIPD Level 5 qualified
• Strong working knowledge of UK employment law and HR best practice
• Proven experience leading or managing a team
• Excellent attention to detail
• Strong organisation and time management skills
• Experience with HR systems (HRIS)

Desirables:

• Desirable experience includes the social care, healthcare, or voluntary sector
• Familiarity with CQC and safer recruitment practices is a plus
• Experience improving or rolling out new HR processes and HRIS is also desirable

What we offer

• Rewarding day-to-day experiences.
• Impressive employee incentives.
• Company culture focused on charity and community support.
• Ongoing career progression opportunities.
• Maternity/Paternity/Adoption Recognition.
• Work anniversary reward scheme with loyalty bonus for long-term staff.
• Annual company fun fair for friends and family of Select Lifestyles.
• Competitive salary.
• 28 days of Annual Leave for full-time staff (pro-rata for part-time).

Additional Information: Successful applicants will undergo a full DBS check and provide two written references.

We are an Equal Opportunities Employer. Join us in making a positive impact on the lives of those we support.

Please click on the APPLY button to send your CV and Cover Letter for this role.

Candidates with experience of; HR Manager, HR Coordinator, HR Specialist, Employee Relations, HR Team Lead, Human Resources Manager, HR Business Partner, Recruitment Lead, HR Compliance, People Operations, HR Systems Administrator also be considered for this role.