Key Responsibilities: Accurately process and input incoming paperwork into internal systems and client portals. Liaise with site-based operatives to ensure accurate data collection and provide support as needed. Monitor, update, and maintain various spreadsheets and databases. Handle incoming calls and direct them to the appropriate teams or individuals. Make outbound calls to advise customers on the energy-efficient measures we will be installing. Ensure all tasks are completed to a high standard and meet daily targets. Communicate effectively with internal teams, customers, suppliers, and other stakeholders via phone and email. Candidate Requirements: Strong organisational skills with the ability to prioritise and multitask effectively. Excellent communication skills, both written and verbal. Proficiency in Microsoft Word, Excel, and Outlook, with general computer literacy. Comfortable making and receiving phone calls. Experience with ECO4 Submissions is desirable but not essential. Key factors; Scheduling experience in a construction/maintenance/repairs environment Proficient in Microsoft packages including excel and share point. Compliance checks on paperwork and pictures following install. Inbound and outbound calls to tenant. Basic admin duties IE emails, filing paperwork etc Desirable Experience in working with social housing grants IE SHDF (social housing decarbonization fund) or similar. Good geographical knowledge of the West Midlands. Benefits To Working ..... full job details .....