Our client is a leading supplier of life saving medical and training equipment which they distribute across Europe.  Working closely with healthcare organisations, charities and emergency services to improve access to high quality, easy to use equipment that supports the chain of survival in medical emergencies.  They are currently recruiting for a Customer Support Executive to join their small support team.   
 
Location:             Farnborough, Hampshire  
 
Salary:                 £26,000 - £28,000 (depending on experience)
 
Hours:                  Monday to Friday 9am - 5pm 
 
This is a fantastic opportunity to work within a diverse role that combines administrative coordination, customer service and technical assistance, ensuring smooth day to day operations and an excellent client experience. 
You will be joining a well established team of four who have a true passion for the service provided and you will receive excellent training to work alongside them. 
 
Key responsibilities will be:

• Provide first line technical support (on company products) to customer via phone and email, working through trouble shooting questions
• Handling and managing support cases, ensuring timely resolution and escalation where required
• Organising collection and replacement of faulty products (extensive liaison between the customer and courier company)
• Operate and manage the telephone switchboard, directing calls efficiently
• Set up and maintain new customer and lead records within internal system
• Work closely with the sales team to provide comprehensive administrative and operational support
• Prepare and manage proformas and customer quotes accurately and in a timely manner

• Previous experience within a customer service, sales administration or technical support type role
• Strong organisational and multitasking skills
• Excellent communication skills, both written and verbal
• High attention to detail and accuracy
• Customer focused
• Ability to work collaboratively with cross functional teams
• Team player and able to work well with others