Role: Business Analyst – Retention Data (EMEA)Have you got what it takes to succeed The following information should be read carefully by all candidates.

Location: Hybrid – London (3 days office / 2 days remote)Contract Length: 12 months minimumDay Rate: £260/day (Inside IR35)I’m hiring for a Business Analyst – Retention Data to join a leading global tech company known for empowering businesses with cutting-edge financial tools and services. This is a 12-month contract (minimum) with hybrid working 3 days per week in the London office, 2 days remote.The Role:As part of a high-impact analytics team, you’ll support several flagship projects focused on customer retention across the EMEA region. You’ll build powerful, scalable dashboards and analytics tools that help shape decision-making across the product lifecycle, with a clear focus on retention and behavioural insights.This is more than just a reporting role, it’s an opportunity to use your skills in SQL, Python, and BI tools (e.g., Tableau/Qlik) to influence strategy, close data gaps, and directly impact customer outcomes.Key Responsibilities:Build and automate scalable reporting solutions focused on customer retentionCreate and present dashboards combining internal and external data for senior stakeholdersIdentify and close gaps in behavioural data capture strategiesDeliver actionable insights that improve retention performance across productsPartner with cross-functional teams to meet data needs now and in the futureWhat We''re Looking For:Experience as a BI Analyst / Data Analyst, ideally with a retention or lifecycle focusAdvanced SQL (comfortable with complex queries, joins, CTEs, etc.)Proficiency in Tableau, Qlik, or similar BI toolsExperience building or working with data pipelinesA track record of turning data into insights and business recommendationsNice to Have:Exposure to Python or R for statistical/data analysisExperience working with customer churn, loyalty, or retention metricsBackground in FinTech or product-led environmentsAbout You:Proactive, self-starter who thrives in a fast-paced, data-driven environmentHighly organised with great attention to detailCollaborative team player who communicates clearly with both technical and non-technical stakeholdersCurious and always looking to learn, improve, and push boundariesIf you''re passionate about using data to solve real business problems and want to be part of an exciting team driving customer retention, I''d love to hear from you.