Job Title: Resident Liaison Officer (Kitchens and Bathrooms)Location: Hemel Hempstead Salary: Up to £31,000 Company Van and Fuel Card Sector: Social Housing / Planned MaintenanceAbout the RoleWe are seeking an experienced Resident Liaison Officer (RLO) to join a leading contractor delivering planned kitchen and bathroom replacement works within social housing properties across Hemel Hempstead and surrounding areas.You will act as the key point of contact between residents and site teams, ensuring works are delivered smoothly while maintaining excellent customer satisfaction.Key ResponsibilitiesAct as the primary liaison between residents, site management, and client representativesArrange and attend pre-start meetings with tenants prior to kitchen and bathroom worksClearly communicate programme dates, scope of works, and expected timelinesManage resident expectations and handle any queries or complaints professionallySupport vulnerable residents and ensure appropriate assistance is in placeMaintain accurate records of visits, communications, and resident feedbackConduct post-completion satisfaction visits and surveysWork closely with Site Managers and Supervisors to minimise disruptionRequirementsPrevious experience as a Resident Liaison Officer within social housing (essential)Experience working on planned maintenance programmes (kitchens and bathrooms preferred)Strong communication and interpersonal skillsAbility to manage difficult situations with empathy and ..... full job details .....