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Permanent

Application Service Manager

City
money-bag 70000.00-70000.00 Annual
3010196542
Posted Today

Applications Service Manager (Specialty Insurance)Type: Permanent Salary: £75,000 Location: London (Hybrid, 2-3 days onsite)We are seeking an experienced Applications Service Manager with a background in specialty insurance or the London Market to take ownership of service delivery for a suite of core underwriting and claims platforms. This is a role for someone who can coordinate across vendors, product owners, and technical leads to ensure stability and smooth BAU support for business-critical systems.The Opportunity You will oversee applications such as Eclipse, Sequel Claims, Guidewire (Professional Risks), ImageRight, and NewGen. Your focus will be on ensuring these systems remain stable, incidents are resolved quickly, and releases are delivered seamlessly. This is not a hands-on technical role, but one that requires strong service management, vendor coordination, and insurance domain expertise, ideally within the London Market or Lloyds of London. You''ll work closely with Engineering Delivery Leads (EDLs), Product Owners, and offshore managed service providers (Coforge, NTTData, NewGen). The role sits within a product-centric model, meaning you''ll align service management directly to application "products" rather than generic IT functions.Key ResponsibilitiesManage BAU support for core underwriting, claims, and document management applications.Act as the bridge between offshore vendors, Product Owners, and EDLs.Oversee high-priority incidents (P1/P2) and ensure ..... full job details .....

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