About Us We are part of International Airlines Group (IAG), one of the world''s leading airline groups and owner of some of the biggest brands in the sky. IAG Transform provides creative and innovative solutions to drive sustainable transformation by delivering procurement and airline services, as well as group-wide systems across IAG. Each operating company benefits from the Transform centralised model, driving efficiencies, automation, and economies of scale. Purpose of the role The Cognitive Automation Factory Ecosystem and Operations Lead is a senior leadership role responsible for the end-to-end operational performance, ecosystem management, and strategic evolution of the Group''s Cognitive Automation Factory.This role is effectively the operational backbone and successor-level counterpart to the Head of Cognitive Automation. It ensures that the CAF operates as a high-performance, multi-technology, multi-partner industrial engine capable of delivering 8-figure business benefits through applied AI and automation.The successful candidate will combine deep automation expertise, enterprise-grade delivery leadership, and strong commercial acumen to: Lead large, blended teams (internal and external) Engage senior stakeholders across operating companies Manage strategic technology and delivery partners Own operational governance, standards, and performance metrics Drive sustainable, measurable EBIT impact Your responsibilities 1. Factory Leadership and Operational Excellence ..... full job details .....