Assistant Reservations and Events Manager

VictoriaOur client is an iconic, independent restaurant and event venue group, renowned for delivering exceptional dining experiences across two highly successful locations. Well-established in London, the group has ambitious plans to expand its portfolio in the coming years. This is an excellent opportunity for a talented Assistant Reservations and Events Manager to join a stable, distinctive, and forward-thinking operation.Role OverviewThe Assistant Reservations and Events Manager will support the Group Head of Reservations and Events in overseeing restaurant, event, and membership operations across two unique venues. This role is based at Head Office in Victoria and offers a predominantly Monday-to-Friday schedule.Package and BenefitsUp to £40,000 per annum45 hours per week, daytime shiftsOpportunities for professional development, including WSET, Health and Safety, and Food and Beverage certificationsChildcare schemesPleasant working environment with low staff turnoverKey ResponsibilitiesSupport the Reservations and Events Manager in leading operations across both venuesHandle telephone and email enquiries professionally and efficientlyManage and resolve guest complaints with diplomacyCoordinate staff rotas and ensure effective team delegationMotivate, guide, and organise the reservations and events teamsManage all third-party enquiries and bookingsProduce and maintain reports for reservations and eventsCollaborate closely with the Groups Private Dining and Membership ManagerCandidate ProfileProven experience in both reservations and events within a busy, high-end hospitality environmentStrong leadership skills with the ability to inspire and mentor team membersExceptional communication skills, including a professional telephone mannerHighly organised, proactive, and detail-orientedDemonstrated stability and commitment in previous rolesImpeccable personal presentation and strong interpersonal skillsThis is a rare opportunity to be part of an established and growing hospitality group, offering a professional and supportive working environment alongside opportunities for career development.

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