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Desktop Support Engineer

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National Housing Federation2 days ago Be among the first 25 applicantsGet AI-powered advice on this job and more exclusive features.Overview

Office location: London. The successful candidate will be expected to carry out two days in-person working per week on average, including attendance at the listed office location. Flexible working arrangements can be discussed and agreed with the line manager subject to role and business needs.Salary: £30,220 per annum. Hours: Full time. Contract: Permanent.Benefits

27 days annual leave + statutory holidays + 3 closures days over the Christmas period.Flexible working for all staff including working from home/hybrid working, and flexitime/TOIL scheme.Attractive family friendly policies.Private healthcare cover.Season ticket loans.Employee awards, and training and development opportunities.For more information about our benefits, please visit our website.Key Elements Of The Role

Complete responsibility for the helpdesk queue. Taking ownership of all calls logged and working with ICT team members to find an effective resolution.Installing, troubleshooting, diagnosing, maintaining, upgrading and auditing all applications, hardware and equipment to ensure optimal workstation performance.Working with the ICT team to ensure the NHF\''s ICT infrastructure is effective, up to date, secure, resilient, able to support the current environment but also capable of providing for future developments in technology.Ensuring that all systems and configuration documentation is kept up-to-date.The Successful Candidate

Windows Server Administration experience.Managing Office365 implementations including MS Teams and SharePoint. Experience of administering Exchange Online.Understanding of building and deploying laptop and desktop PCs using a standard image.Thorough knowledge of TCP/IP, LANs, WANs and VPN technology.Good communication and customer service skills with the ability to listen, engage and resolve colleagues\'' issues in a friendly and supportive way.Good Troubleshooting skills.Equality, diversity and inclusion

The NHF has published its equality, diversity and inclusion strategy, which was co-created with staff. We are proud to be an equal opportunity workplace and we value the contribution each individual makes to our work. We are committed to equality, diversity and inclusion and are working to increase the diversity profile of our workforce. We are currently under-represented by ethnic minorities, people with a disability or disabilities and LGBTQ+, and would particularly welcome applications from people in these groups.Disability confident employer

We are a disability confident employer and if you are a disabled person who meets the skills and experience we consider essential for the role, we will offer you an interview.Please note: there may be occasions where it is not practicable or appropriate to interview all disabled people who meet the minimum criteria for the job. In certain recruitment situations such as high-volume of applications, we may be required to limit the overall numbers of interviews offered to both disabled people and non-disabled people. In these circumstances, the NHF will select the disabled candidates who best meet the minimum criteria for the job rather than all of those that meet the minimum criteria, as we would do for non-disabled applicants. This is in line with the Disability Confident guidelines.We are happy to consider reasonable adjustments to our recruitment process if you have a disability or have a condition that you feel may affect your performance during the recruitment process. Please e-mail the People team with your request or to arrange a time to discuss in more detail.Our role profile and job advert can also be requested in large print or in accessible format.Uploading your application

If you decide to apply for this role, please

do not include any personal details, such as name, gender, age

etc. in your application. This will help us to shortlist candidates for interview based solely on their knowledge, skills and experience.Right to work in the UK/UK VISA sponsorship

You must have the right to work in the UK and it is important to note that the NHF does not sponsor individuals to work in the UK.Closing date for applications: 14 September 2025Interview date: 1st stage: 24 September 2025; 2nd stage: date TBCNote: LNKD1_UKTJSeniority level: Entry levelEmployment type: ContractJob function: Information TechnologyIndustries: IT System Training and SupportReferrals increase your chances of interviewing at National Housing Federation by 2xGet notified about new Desktop Support Engineer jobs in London, England, United Kingdom.London, England, United Kingdom 1 month ago

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