Job Title: Real Estate Account Handler

Location: Chelmsford and Glasgow locations available. 
(Hybrid: 3 days office / 2 days home after probation, 4 days office during probation)

We have exciting opportunities for Real Estate Account Handlers to join a dynamic Real Estate teams, based in either Chelmsford or Glasgow. You will be responsible for managing a portfolio of property and liability claims across the UK and Europe, from initial investigation through to settlement. 

The role as Real Estate Account Handler involves ensuring all work meets technical and operational standards, including compliance with data protection and information security requirements.

Key Responsibilities as Real Estate Account Handler:

• Investigate, negotiate, and agree settlement of claims in a professional and efficient manner
• Liaise with insured parties, insurers, and brokers to achieve timely resolution of claims
• Collaborate with overseas stakeholders where required
• Produce reports in line with professional standards and internal guidelines within agreed timescales
• Ensure accurate and timely reporting, billing, and invoicing
• Work closely with loss adjusters where appropriate
• Attend client review meetings and contribute to ongoing client relationship management

We Require the Real Estate Account Handlerto have a:

• Minimum of 1 year’s experience handling property claims (essential)
• Background in real estate or commercial property loss adjusting sectors desirable
• Strong communication, organisational, and stakeholder management skills
• Proven capability in negotiation, decision-making, and problem-solving
• Ability to build and maintain strong working relationships internally and externally
• Working towards, or already holding, a relevant professional qualification is advantageous

This is an excellent opportunity for someone looking for hybrid working in order to maintain a strong work-life balance, and be part of a supportive, high-performing team.

Please apply and get in touch to arrange a chat so we can share further details and answer your questions.