Administrator Customer Service Admin, Call Centre, Contact Centre experienceOffice Based Edinburgh (Hybrid after training)Do you have Receptionist, Customer Service, Call Centre and Admin experience?Are you customer focused, have basic computer skills and a great phone manner?Monday to Thursday (9-5) Friday (9-4.30)The CompanyWe are working with the Heating and Plumbing trade association for Scotland and Northern Ireland, who represent over 750 members.The purpose of the association is to support its members and work with the government, to promote industry standards and Apprenticeships, whilst delivering training in Gas Heating and Plumbing through to Renewables for all.The Role:Based in their Edinburgh offices, you will provide admin support and be a point of contact for current and future members who are looking to renew membership, book training courses, etc.You will;Handle telephone calls and emails from current and prospective members, providing a high level of customer serviceManage membership database and renewals (payments, new member communications and renewal process).Assist in the creation and development of membership and marketing materialPlay a part in the development of membership recruitment and retention plans.Produce regular reports on membership activity and forecasting.Liaise with Technical advisors to record on-site inspections.Assist in the promotion of the scheme to enable wider engagement and involvement from members and the wider community.The ..... full job details .....