Talent pool

Operations - Customer ServiceTitle

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QA Ltd PermanentJob advert

This role requires the ability to go through and maintain Security Clearance SC/DV as part of the role functionAbout the roleIn this role you will ensure booking and enquiry turnaround times are within agreed SLAs (service level agreements), deliver a range of customer service on-boarding tasks, whilst always offering a high-quality experience to learners and employers.Pro-actively using data to identify issues, trends and opportunities then visualise these for key stakeholders and drive for action to address.Key ResponsibilitiesComplete tasks or objectives following company policies, procedures or methods to agreed timescales/KPIs/SLA’sWork with internal and external stakeholders and learners to deliver our services and programmesTimely and successful completion of all required documentation in-line with regulations/governanceDeliver high levels of customer service to assist the wider teamPlan and organise own workload and coordination of related activities

About youExperience of using IT systems e.g. Client Relationships Management is desirableWorking to defined deadlines where high levels of accuracy are requiredTrack record of successfully delivering assigned tasks and/or events - desirableExperience within a highly client-centric environment, servicing a wide range of offeringsWorking to tight deadlines where high levels of accuracyDemonstrate a good working knowledge of Microsoft Office Word/Excel/Outlook (2007 and above).What We''ll Do For You!

And what can we offer you?Competitive salary with a significant bonus3 full training days from a wide range of courses2 days off for charity workWork for a company that promotes Wellbeing (Mindfulness classes, fitness classes, wellbeing campaigns throughout the year with QA''s approved listeners)Work with some of the biggest brands there are!

At QA, our mission is to help everyone find their place in the world. This means we continually celebrate the diverse community different individuals cultivate. As an equal opportunity employer, we stay true to our mission by ensuring that our place can be anyone''s place.#LI-TH1 #LI-hybridVacancy location

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Job Description

Attachment Customer Service Coordinator .docx (103 Kb)

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