OverviewA Career with Point72’s Application Support Team

As Point72 reimagines the future of investing, our Technology group is constantly improving our company’s IT infrastructure, positioning us at the forefront of a rapidly evolving technology landscape. We’re a team of experts experimenting, discovering new ways to harness the power of open-source solutions, and embracing enterprise agile methodology. We encourage professional development to ensure you bring innovative ideas to our products while satisfying your own intellectual curiosity.

What you’ll do

Lead the build out of the Macro trading application support function to provide technical support to our investment professionals

Act as a key escalation point for application incident management, leading communications with end-users and senior technology stakeholders on the progress and status of incident resolution

Communicate with end-users and senior technology stakeholders throughout incidents

Provide cross training for the wider Trading Application Support team and ensure that documentation is maintained

Design and implement robust processes for Macro investment professional application onboarding, including initial setup, access management and user limits administration

Implement and regularly review processes, procedures, and policies, and introduce automation to improve team consistency and performance

Collaborate with users and technology teams to create project plans

Oversee the day-to-day operations of the team, including reporting team metrics related to incident and request handling

What’s required

7+ years of application support experience within the financial services industry Experience with SQL and other scripting languages

Experience working with Unix

Prior experience in a team lead or senior role, demonstrating ability to mentor individuals with varying levels of experience

Experience managing major outage communications and proven ability to resolve client issues

Ability to deliver incident resolution for clients

Strong understanding of order management workflows

Commitment to the highest ethical standards

We take care of our peopleWe invest in our people, their careers, their health, and their well-being. When you work here, we provide:

Private life insurance

Private medical and dental care, with vision allowance

Private pension scheme

Volunteer opportunities

Support for employee-led affinity groups representing women, people of color and the LGBT+ community

Business travel accident insurance

Employee assistance program

Educational assistance reimbursement

About Point72Point72 is a leading global alternative investment firm led by Steven A. Cohen. Building on more than 30 years of investing experience, Point72 seeks to deliver superior returns for its investors through fundamental and systematic investing strategies across asset classes and geographies. We aim to attract and retain the industry’s brightest talent by cultivating an investor-led culture and committing to our people’s long-term growth. For more information, visit https://point72.com/.

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