Service Operations ManagerLocation: Stoke-on-Trent (Onsite - 5 days per week)Salary: £45,000 per annumClearance: Eligible for SC ClearanceAbout the OpportunitySanderson Government andamp; Defence is proud to be partnering with a specialist secure ICT provider delivering critical services into the UK Defence, Security, and Government sectors. Our client supports highly sensitive, mission-critical environments where service reliability and security are paramount.We are looking for a capable and driven Service Operations Manager to join their team on a Full time onsite basis in Stoke-on-Trent. This role offers the opportunity to take ownership of core IT Service Management processes while leading a team within a secure and fast-paced operational environment.The RoleAs Service Operations Manager, you will be responsible for the day-to-day leadership of Service Operations, ensuring the effective delivery of IT services across live environments. You will play a key role in driving best practice across Incident, Problem, and Change Management, while acting as a deputy to senior leadership.Key ResponsibilitiesLead, mentor, and develop Service Operations team members through regular 1:1s and coachingAct as deputy to the Service Operations Lead, supporting operational and strategic initiativesOwn and manage the Change Management process, ensuring all changes are assessed, approved, and delivered with minimal riskCoordinate customer-driven changes, ensuring clear communication, ..... full job details .....