Liberty has an exciting opportunity for a Service Desk Analyst to join our team on a 12 month fixed term contract (maternity cover). Based in the North West region (Knowsley), you will be working a full-time, 40 hour week and in return, you will receive a competitive salary of between £26,000 - £28,000 (dependant on experience), plus benefits. The strength of our organisation lies in the quality of the people we work with. We re proud to employ the most talented, driven individuals within the property services sector. We are an experienced and innovative property services business that is committed to putting customers and clients at the heart of everything we do. Liberty delivers people-focused, intelligence-driven property services that deliver better outcomes for customers and clients. We repair and maintain buildings, manage properties, build homes and support clients with all their property needs with a strong commitment to value for money services that make a positive difference to people and the communities in which we work. Key responsibilities for this Service Desk Analyst will include: Provide operational support, over the phone and face to face for the IT Service Desk Ensure all incidents are recorded on the Service Desk Management Tool and are resolved Ensure all incidents and service requests are identified, categorised, prioritised, diagnosed and managed effectively Take ownership of incidents and service requests through to resolution Ensure all incidents ..... full job details .....