Trainee Technical Consultancy Officer Location: The Guildhall, CB2 3QJ Start Date: ASAP Contract Duration: 1+ Months Working Hours: Mon Fri, 09 00, 37 Hours per week Pay Rate: £ 13.47 per hour Job Ref: (phone number removed) Responsibilities Handle customer enquiries (internal and external), triaging and signposting to the correct person. Monitor building control mailboxes, action and distribute messages. Provide basic guidance on building control queries, escalating complex queries. Register and validate routine applications, perform data entry, and maintain application records ensuring standard operating procedures are followed and internal targets are achieved. Register and maintain records of Initial Notices and Competent Person Scheme as required by legislation. Take telephone payments. Process archive search requests, ensure fees are collected, and provide customers with documentation. Log and update inspection requests in the system. Provide general administrative support. Follow standard operating procedures for financial processes, data protection, and service delivery. Assist with user testing of ICT systems and contribute to minor process improvements. Person Specification Experience in a team environment with administrative duties, including accurate data entry and document management. Proficiency in Microsoft Office systems such as Word and Excel. Experience dealing with customers both over the phone and face-to-face, providing clear and accurate information. ..... full job details .....