Rocasa-Consulting-Ltd-are-recruiting-a-Temporary-Housing-Officer-to-cover-the-Hertfordshire-Patch-for-4-Months,-Working-Mon-Fri-9am-5.30pm-2/3-Day-in-Patch-the-2/3-Days-at-Home,-Paying210-per-day-via-Umbrella.

MUST LIVE IN HERTFORDSHIRE

• Act-as-an-advocate-for-customers-on-housing-management-issues-and-liaise-with-relevant-departments-to-ensure-housing-enquiries-are-resolved.
• Deliver-an-effective-customer-focused-service-to-customers,-ensuring-support-and-advice-is-provided-to-help-customers-sustain-their-tenancies.
• Report-household-repairs-and-any-communal-block-repairs-or-health-and-safety-concerns
• Deliver-a-tenancy-management-service-tailored-to-the-needs-of-our-customers,-including-sign-ups-of-new-tenancies,-and-enabling-amendments-to-existing-tenancy-agreements.
• Identify-breaches-of-tenancy-agreements,-such-as-ASB,-illegal-occupancy-or-sub-letting.
• Maximise-rental-income-through-management-of-rent-accounts-and-advising-customers-about-rent-arrears.
• Contribute-to-service-improvement-and-resident-involvement-to-achieve-resident-satisfaction-with-services.
• Develop-and-maintain-effective-internal-and-external-stakeholder-relationships-to-ensure-our-customers-are-the-heart-of-what-we-do-and-the-service-we-provide-is-excellent.
• Conduct-home-visits-and-tenancy-reviews-and-visits-within-a-customer''s-first-year-of-being-a-tenant-and-beyond
• Refer-concerns-of-safeguarding-to-the-relevant-agencies
• Work-alongside-statutory-agencies-to-encourage-tenancy-sustainment

You-must-have-UK-Driving-Licence-and-Access-to-a-Car-and-have-previous-experience-as-a-Housing-Officer