Debt Recovery AgentSalary: Upto 28,800 DOE + 10% bonusLocation: Sale, Manchester (Hybrid - 3 days WFH, 2 days office)Start Date: End of AprilHours: 37.5 per week, Monday-Friday - No weekends About the RoleA leading UK utilities provider is looking for a Debt Recovery Agent. This is a key position for someone passionate about debt recovery, customer resolution, and ensuring compliance in complex utility environments.You will take responsibility for managing cases where customer issues impact debt collection on water accounts. When resolution isn''t achievable, you''ll oversee both temporary isolation and permanent disconnection of supply-ensuring all actions meet strict legal and regulatory standards. What You''ll Be Doing Coordinating pre-disconnection site visits with third party agencies Reviewing site visit outcomes and ensuring accurate reporting Supporting field agents during customer visits Managing disconnections with a customer first, compliance focused approach Protecting vulnerable customers and shared residential supplies Issuing pre and post disconnection notices to customers and wholesalers Providing timely instructions on the day of disconnection Managing reconnection processes following payment Handling disputes, particularly involving vulnerable or financially distressed customers Ensuring activities comply with GDPR, regulatory frameworks, and internal standards Experience and Skills You''ll Bring Proven background in debt recovery or collections Experience ..... full job details .....