When you join Co-op, you''ll receive dedicated support to help grow your career, along with benefits such as 36 days holiday, a pension with up to 10% Co-op contribution, access to virtual healthcare services for you and your family, and a 30% discount on all Co-op products in our stores.As a Customer Team Leader, you''ll be part of a friendly team dedicated to helping our customers. Your responsibilities include leading the store team by coaching and supervising Customer Team Members, deputising for the Store Manager, delivering excellent customer service, and performing various store tasks like re-stocking shelves and cleaning spillages.At Co-op, we do things differently. For over 175 years, we''ve focused on making things fairer for our members and communities. We promise to support your physical, mental, and financial wellbeing, offering policies to assist with life events such as bereavement, pregnancy loss, fertility treatment, and menopause.What you''ll do

Provide friendly, welcoming, and helpful service, managing challenging situations effectively.Develop your team''s capabilities through coaching and training, fostering an inclusive culture where everyone’s voice is valued.Ensure the store remains safe, legal, and fully operational.Manage stock accuracy and diligence checks to enhance the shopping experience.Support your store manager by deputising when needed and handling HR processes.Lead the introduction of new products and services, encouraging team feedback.Engage with the local community and support the delivery of the Co-op community plan.What makes a successful team member?

Strong people skills and the ability to build positive relationships with customers and colleagues.Organisational and problem-solving skills.A desire to learn and develop leadership skills.Flexibility to work various shifts.You must be aged 18 or over to be a Customer Team Leader, as you''ll need to authorise age-related sales.We''re hiring Customer Team Leaders for our new Co-op On The Go in Aylesbury, focusing on food-to-go and delivery services. This role offers a unique opportunity to be part of an innovative retail concept that emphasizes community engagement and customer service with a smile.Our culture

We believe in making a positive impact on our communities. Our store teams help highlight local charities and causes, contributing to community safety, education, and wellbeing. Join us to make a real difference every day.Benefits

Holidays starting from 36 days per year (including bank holidays).30% discount on Co-op branded products in stores.Pension with up to 10% employer contributions.Wagestream app for accessing a portion of your pay as you earn.Support for physical, mental, and financial wellbeing, including virtual healthcare services.Full paid training and personal development opportunities.Cycle-to-work scheme and other benefits.Building an inclusive workplace

We welcome applications from everyone and are committed to diversity and inclusion. We can make reasonable adjustments during recruitment and are part of the Disability Confident scheme, ensuring fair opportunities for disabled candidates.

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