The Customer Experience and Marketing team have an exciting opportunity for two Customer Experience Learning Specialists to join the team. Working remotely with frequent visits to London and national travel to deliver training face to face.We are looking for candidates who thrive on building strong consultative working relationships and rapport with others. Great opportunity for a passionate and self-motivated sales individual who is keen to work in house and focus on driving the Barchester brand standards. As a Customer Experience Learning Specialist, your role is the affective delivery of learning solutions across Barchester Healthcare that drive high levels of occupancy through the conversion of those looking for a care home, and those on a current short stay to convert to permanent residency. Required skills and experience:Previous experience of working as a Learning and Development specialist, with a specialism of sales and conversion Demonstrable growth in commercial success as a result of learning interventionsA sound understanding of best-in-class sales and customer experience practice and standards in a fast-paced environment across multiple customer facing channels.Possess a full UK driving licence and have ability to undertake regular travel across the UK with possible overnight staysHave an understanding of customer experience design and change implementationRole and responsibilities:Understand the current working practices and results for enquiries/sales, ..... full job details .....