2nd Line Support Northampton (Hybrid) Up to £35,000 + Benefits Join a leading IT services provider, delivering IT infrastructure, managed services, and support to a wide client base. In this role, you ll provide 2nd line technical support across servers, networks, PCs, and applications, resolving incidents both remotely and on-site while ensuring SLA targets are met. You ll work closely with 1st line, 3rd line, and field engineers, offering technical guidance, maintaining documentation, and supporting project delivery. Alongside troubleshooting and escalations, you ll contribute to audits, installations, and change control while helping to develop junior engineers and identifying opportunities for continuous service improvement. What s on offer: Hybrid working (3 days in / up to 2 days remote after probation), flexible shift patterns (7am 7pm), days holiday + bank holidays (increasing with tenure) + option for 2 weeks unpaid leave, subsidised healthcare/medical benefits, modern office space near Northampton centre, high-spec tech setup, structured training and mentoring, career progression, and a fun, supportive culture with regular socials and performance incentives (vouchers, spot prizes, trips). What we re looking for: 2+ years experience supporting servers, networks, PCs, printers, and applications Strong knowledge of Microsoft technologies plus AV and backup platforms Experience with Citrix, VMware, and Cisco desirable Ability to configure and support network and ..... full job details .....