A fantastic opportunity has arisen to join our client, a global fintech company, based in High Wycombe. We are seeking a proactive and detail-oriented Senior Client Service Executive to join. In this role, you will serve as the primary point of contact for clients, ensuring their needs are met with professionalism, efficiency, and a solutions-oriented mindset. You will collaborate with internal teams to deliver exceptional service and help foster long-term client relationships. The successful candidate will have at least 2 years'' experience within client services within the financial services/fintech sectors. We are looking for a highly motivated and detail-oriented individual with a strong customer focus. You will be a natural problem-solver, a collaborative team player, and possess excellent communication skills. Key Responsibilities: Front-line Support: Provide troubleshooting assistance for online platform queries.Support clients with currency trade execution.Investigate and resolve payment and banking issues, acting as a liaison for internal updates and communicating these to clients.Offer currency guidance, leveraging extensive knowledge of our client''s global currency suite to identify opportunities within clients'' existing processes. Client Relationship Management: Act as the primary day-to-day liaison, ensuring clear communication and timely service delivery.Manage client accounts, monitoring progress and promptly addressing any issues or concerns.Prepare and ..... full job details .....