Salary: £45,000 - £55,000 paWorking Pattern: Monday to Friday Site-based One day working from home A rapidly growing food manufacturing business is looking to appoint a Customer Service Manager to join its Commercial team.This is a newly created role designed to support the next phase of the business''s growth. Reporting directly to the Head of Commercial, you will become the operational lead for customer service, taking ownership of key customer relationships, managing escalations, and ensuring projects are delivered smoothly from brief through to completion.Working closely with Commercial, Planning, Production, Procurement and Supply Chain, you will play a pivotal role in coordinating customer activity, keeping projects on track, and ensuring customers receive clear, proactive communication in a fast-paced manufacturing environment.This is a hands-on leadership role where you will coach and support Account Managers, act as the first point of contact for customer issues and become the trusted person the Head of Commercial can confidently hand operational responsibility over to as the business continues to scale.What You''ll Be Doing• Act as the primary point of escalation for customer enquiries, issues and operational challenges• Build and maintain strong relationships with key B2B customers through proactive communication and excellent service• Coordinate customer projects, including new product launches, ensuring timelines remain on track• Work closely with Planning, ..... full job details .....