2nd Line IT Support Engineer Bristol - Hybrid 30,000 - 33,000 + Additional leave + Life insurance + Private medical insurance + Sick payThis is an excellent opportunity for an experienced IT Support Engineer to join a fast-paced Managed Service Provider (MSP) environment, working on a variety of client projects and providing high-quality technical support.This company is a Microsoft Gold Partner specialising in delivering managed IT services and infrastructure solutions to a diverse client base. They pride themselves on technical excellence, client satisfaction, and offering employees clear progression opportunities within a collaborative and supportive environment.In this varied role, you will provide 1st and 2nd line support to clients both remotely and on-site, handle escalated service desk tickets, and work closely with the Network Infrastructure team. You''ll be responsible for troubleshooting and configuring Windows Server, Office 365, networking, and firewalls, as well as maintaining system checks, backups, and internal documentation.The ideal candidate will have previous experience working for an MSP or ISP, possess a solid understanding of Windows Server, Active Directory, DNS, DHCP, Exchange/Exchange Online, Office 365, and networking protocols. You''ll be comfortable working under pressure, have excellent communication skills, and hold a full driving licence with access to your own vehicle for site visits.This is a fantastic opportunity to develop your skills ..... full job details .....