Our client, a reputable franchise-approved commercial vehicle dealership in Avonmouth with over 45 years of industry excellence, is seeking an experienced Commercial-Commercial Service Advisor.

This is a compelling opportunity for skilled individuals looking to advance their career within a well-established and award-winning business. As a Vehicle Commercial Service Advisor, you will play a vital position in delivering outstanding customer service and ensuring smooth workshop operations.

Benefits:

• Competitive starting salary of up to -32,598 per annum, with commission on selling service contracts
• 22 days annual holiday plus Bank Holidays, increasing to 25 days after 5 years, and 27 days after 10 years
• Company pension scheme and life assurance
• Access to a comprehensive employee benefits scheme
• Full manufacturer-approved technical training provided
• Excellent long-term career prospects within an award-winning dealership
• 40-hour working week, including 1 in 3 Saturdays (8:00am-1:00pm), with core hours between 7:00am-6:00pm

Duties of the Commercial Service Advisor:

• Accurately capturing customer details and vehicle faults at first point of contact
• Recording vehicle bookings via telephone and entering details into workshop schedules
• Raising job cards and managing all necessary documentation to ensure compliance
• Keeping customers informed on vehicle repair status and progress
• Handing over completed vehicles and providing comprehensive explanations of repairs
• Suggesting and selling aftersales services, including service contracts and warranties
• Discussing payment arrangements with customers and arranging schedules for MOT and vehicle inspections
• Monitoring workshop progress to ensure timely completion of repairs
• Maintaining accurate customer records and updating the database with additions or changes
• Explaining legally required inspections and vehicle test requirements

Requirements:

• Proven experience as a Vehicle Commercial Service Advisor within a franchise-approved dealership
• Strong customer service and communication skills, capable of delivering exceptional service
• Organisational skills with proficiency in Microsoft Office, Excel, and DMS systems (Kerridge/ADP preferred)
• Full clean UK driving licence with minimal points
• Knowledge of workshop procedures and aftersales processes
• Experience working within a commercial vehicle dealership is desirable but not essential

This Commercial Service Advisor position offers an excellent package, long-term career progression, and the chance to work with a highly regarded dealership. If you meet the specified requirements and are eager to contribute to a successful team, this opportunity is not to be missed.

Contact Hamish Lowrie, Automotive Recruitment Specialist at Perfect Placement covering Avonmouth and Bristol, today to discover more about this fantastic Commercial-Service Advisor opportunity.